Refund & Cancellation Policy

At MR-I-FIT LTD we provide coaching services, memberships, and digital fitness programs. We do not sell physical or shippable items. This policy explains how refunds and cancellations work for our services.

1. Subscriptions & Memberships

  • All memberships (Starter, Standard, Elite, Group Training, Meditation) are billed on a recurring basis according to your chosen plan.
  • You may cancel your subscription at any time through your account or by contacting us at info@mr-i-fit.co.uk.
  • When you cancel, your membership will remain active until the end of the current billing cycle. You will not be charged again unless you re-subscribe.

2. Refunds

  • We offer a 14-day cooling-off period for new online subscriptions, in line with UK consumer law. If you request a cancellation within 14 days of purchase and have not accessed or used the services, you may be entitled to a full refund.
  • If you have accessed digital content, booked sessions, or received coaching during the 14-day period, we reserve the right to deduct the value of services provided from any refund due.
  • After the 14-day period, all payments are non-refundable. No partial refunds are issued for unused time or sessions.

3. One-Off Sessions & Packages

  • Pay-As-You-Go or block packages (Bronze, Silver, Gold) are non-refundable once booked or partially used.
  • If you need to reschedule, please give at least 24 hours’ notice. Missed or late-cancelled sessions may be charged in full.

4. Sale or Discounted Plans

  • Sale or promotional plans are non-refundable and non-transferable.

5. How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact us at info@mr-i-fit.co.uk with your name, order details, and reason for the request. We will review and respond within 7 working days.

6. Late or Missing Refunds

If you have been approved for a refund but have not received it within 10 working days, please first check with your bank or card provider. If the issue remains, contact us at info@mr-i-fit.co.uk.

7. Contact

If you have any questions regarding this Refund & Cancellation Policy, please email us at info@mr-i-fit.co.uk.